Privacy Policy

Introduction

COGNITIO LABS is committed to protecting personal information and maintaining appropriate privacy safeguards in relation to the products and services it provides. This Privacy Policy explains how COGNITIO LABS handles information in connection with this public website and communications initiated from it.

Who We Are

COGNITIO LABS is a sole proprietorship based in India. PSPONE is a product of COGNITIO LABS. PSPONE is a configurable healthcare workflow platform designed to support Patient Support Programs (PSP), Patient Assistance Programs (PAP), Adherence Programs, Care Coordination Programs, and Disease Management Programs.

This Privacy Policy applies to the public Cognitio Labs website and to inquiries made through the contact methods published on that website, including email, telephone, and WhatsApp.

Enterprise use of PSPONE by pharmaceutical companies, healthcare organizations, and patient service providers is subject to the applicable client agreement. This website policy does not replace those agreements.

Information You Provide Directly

This public website does not include a form that collects personal information. If you choose to contact COGNITIO LABS, you may provide information such as:

• your name and organization;
• email address;
• telephone or WhatsApp number;
• the content of your message, including demo or support requests.

If you use the WhatsApp, email, or telephone links on this website, that information is used to process and respond to your inquiry.

Information Collected Through Use of This Website

This website is an informational presentation of COGNITIO LABS and PSPONE. It does not implement visitor-profiling, advertising, or automated tracking scripts, and it does not include a website analytics or cookie-consent implementation.

Standard operation of a public website may involve technical processing by the hosting environment used to serve the site. This Privacy Policy does not describe hosting-provider logs that are outside the control of this website implementation.

How Information Is Used

Information provided through the contact methods on this website may be used to:

• respond to inquiries and support requests;
• discuss Patient Support Programs, Patient Assistance Programs, healthcare workflow automation, analytics solutions, and pilot deployments;
• schedule or follow up on a requested demo;
• administer ordinary business communications.

For PSPONE platform services provided to enterprise clients, information may be used for service delivery, support, communications, platform administration, security, operational analytics, and related business functions, as agreed with the client.

Communications

This website publishes email, telephone, and WhatsApp contact options so that professional users can request a demo or otherwise reach COGNITIO LABS.

If you contact COGNITIO LABS using the WhatsApp link on this website, you will be directed to WhatsApp. Information you send through WhatsApp, such as your WhatsApp identifier, phone number, and message content, is used by COGNITIO LABS to respond to that inquiry, including demo requests. WhatsApp is operated by a third party, and your use of WhatsApp is also subject to that provider’s terms and policies.

PSPONE includes WhatsApp, email, and SMS communication administration as a platform capability for enterprise patient programs. Use of those product features is governed by the applicable client agreement and program configuration, not by website contact links alone.

Service Providers and Third Parties

If you use a WhatsApp, email, or telephone link on this website, the relevant communication provider processes that interaction in order to deliver the message or call.

COGNITIO LABS does not sell personal information obtained through this website. This website is not used to monetize visitor information or to expose website inquiry data to downstream advertising networks.

Data Security

COGNITIO LABS implements administrative, technical, and operational safeguards intended to protect information from unauthorized access, disclosure, alteration, or destruction.

PSPONE is designed with governance controls, role-based access, tenant isolation, backup and recovery processes, and a security roadmap that includes audit trail, VAPT, and ISO 27001 readiness initiatives. Those descriptions are design and readiness statements, not certifications claimed by this Privacy Policy.

COGNITIO LABS describes its data governance and privacy controls as aligned to Indian requirements, including DPDP-related positioning used on this website. This Privacy Policy does not assert a formal legal certification or completed regulatory registration beyond that positioning.

Data Retention

Personal information provided through website inquiries is retained for as long as needed to respond to the inquiry and to carry out ordinary business communications related to that request. This Privacy Policy does not specify a fixed retention period.

Requests About Your Information

You may contact COGNITIO LABS to ask about personal information you provided through email, telephone, or WhatsApp, to request a correction, or to request deletion of that information.

This public website does not provide an automated account or in-product deletion interface. Requests should be sent using the contact details below.

Children’s Information

This website is intended for professional and business users involved in pharmaceutical, healthcare, and patient-program operations. It is not directed to children, and COGNITIO LABS does not use this website to seek personal information from children.

Changes to This Privacy Policy

COGNITIO LABS may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will change when an update is published. The current version is the version displayed at this URL.

Contact

For privacy questions or requests, contact: